Terms of service

Who this is between

NepaliMenu is a service operated from Nepal. The registered entity behind it is being set up and will be named here, on this page, before the service is sold to anyone.

These terms are between NepaliMenu and the cafe whose owner opened the account. “You” below means that cafe. Staff use the account under the cafe’s responsibility, not under a separate agreement of their own.

A person ordering from a table is not a party to this agreement. Their order is with the cafe. What applies to them is in “Ordering at a table”, below.

What NepaliMenu is

Hosted software a cafe runs its floor on. What it does today:

• a menu, its prices, options and photographs
• a till that takes orders, applies discounts and tax, and issues invoices and credit notes
• a floor plan of tables, and orders placed from a table by tapping a chip on it
• a public page for the cafe on its own subdomain
• rewards — points, punch cards and a wheel — that the cafe defines and gives away
• reports on what was sold, and to whom, when the customer chose to be recognised

NepaliMenu is not a payment processor and is not a party to the sale of food. Money for an order passes between the cafe and its customer; the software records that it happened. Whether a bill satisfies your tax obligations is between you and the tax authority.

Your account, and your staff

An account belongs to a person, not to a shift. The cafe’s owner invites staff, gives each of them a role, and can suspend or remove any of them at any time.

You are responsible for what is done with accounts you created — including a password shared between people, which is the one thing we cannot detect and cannot undo. Sessions can be listed and revoked individually from Settings.

Tell us at [email protected] if you believe an account has been taken over. We can revoke every session on it immediately.

Your data stays yours

Your menu, your orders, your invoices, your customer records and anything you upload remain yours. NepaliMenu stores and processes them to run the service for you and for no other purpose: we do not sell them, we do not advertise against them, and we do not use one cafe’s figures to advise another.

Ask at [email protected] and we will send you a copy of your data in a readable format, while your account exists and for 30 days after it closes.

Aggregate numbers that name nobody and no cafe — how many orders the platform carried in a month, how often a feature is used — we do use, to run and improve the service.

Plans, the trial, and paying

A new cafe gets 30 days of everything, free. After that a plan decides which features are available; the plan has a monthly price, and we may agree a different price with you, which then overrides it.

Payment is arranged directly — eSewa, Khalti, a bank transfer or cash — and we record each payment against your cafe and move your paid-until date. There is no card on file and nothing is charged automatically.

When paid time runs out, the service does not lock you out. Premium features stop; the free ones keep working, and your records — orders, invoices, credit notes, reports — stay readable and exportable. An invoice already issued is a document, and we will never put one behind a payment.

We may change a plan’s price with at least 30 days’ notice by email to the cafe’s owners. A price we agreed with you individually does not change without your agreement.

What you may not do with it

• sell anything through it that you may not lawfully sell
• use another cafe’s name, subdomain or branding on your storefront
• upload photographs or text you have no right to publish
• attack the service, or try to reach another cafe’s data — every account is scoped to its own cafe, and probing at that boundary is not testing, it is the thing this clause exists for
• resell access to the service, or run another business’s operation through your account

We may suspend a cafe that is doing one of these, and we will say why. Suspension is for abuse; it is not how we collect money — running out of paid time never suspends anyone.

Availability

We aim to keep the service up and we do not promise a percentage. There is no uptime guarantee at this stage, and pretending otherwise in a document would not keep a till running on a Friday night.

Maintenance that needs downtime is announced by email beforehand where we can plan it, and kept to the quietest hour we can find where we cannot.

Ending it

You can stop at any time, by telling us. We do not refund paid time that has not been used unless we have failed to provide the service.

We may end the agreement with 30 days’ notice, or immediately if the account is being used for something unlawful.

Either way you have 30 days from the end to ask for a copy of your data. After that it is deleted from the live system; encrypted backups age out on their own schedule, which is described in the privacy policy.

Liability

The service is provided as it is. We are not liable for lost profits, lost custom, or damage caused by the service being unavailable, and our total liability in any twelve-month period is limited to what you paid us in the three months before the claim.

Nothing here excludes liability that the law of Nepal does not allow to be excluded — including liability for fraud, or for death or personal injury caused by negligence.

Ordering at a table

This section is for people ordering, not for cafes.

Your order is with the cafe. NepaliMenu carries it to their screen; the cafe decides whether to accept it, what it costs, what tax applies, and what arrives. A question about an order, a bill or a reward is a question for the cafe you are sitting in.

Tapping the chip on a table is how the cafe knows you are actually at it. A tap is single-use and expires; it is not a login and it does not identify you.

Signing in with Google is optional, and only worth doing if you want the cafe to recognise you across visits and to keep your rewards. You can order without it. What is stored either way is in the privacy policy.

A reward — points, a stamp, a spin of the wheel — is the cafe’s promise, on the cafe’s terms, and can be changed or withdrawn by them. It has no cash value and NepaliMenu does not honour it.

Changes to these terms

The date at the top says when this text last changed. A change that affects what you get or what you pay is emailed to the cafe’s owners at least 14 days before it applies; continuing to use the service after that is acceptance. If you would rather not, tell us and stop before the date.

Law and disputes

These terms are governed by the law of Nepal, and disputes go to the courts of Kathmandu. Talk to us first — most of what ends up in a court started as an email nobody answered.

Write to [email protected].